Google Rating
4.3
Based on 211 reviews
RMS Movers
4.3
Luko Dunkirk
01:18 10 Jul 20
Exactly what I was looking for when it came from moving our stuff. Staff were helpful and friendly. The price was nothing huge too. Would contact RMS Movers again in the future.
Carole Hussey
21:38 04 Jul 20
Charles Grant
09:06 01 Jul 20
These men are professional. They arrived early in the morning to pack all our things. Everything arrived, nothing was missing, matter in fact guys packed the items that we missed our self and thought that we left them behind. Great Job!
Yolanda Godwin
22:41 26 Jun 20
If you want a stress free move at a fair price give RMS a call! This is my second time using them for a move and I will gladly refer them to anyone that needs a moving company that cares. Keep doing what you do RMS!
Marcele Joseph
14:24 04 Jun 20
Yulia Sorokina
20:18 02 Jun 20
Scott Karras
00:19 02 Jun 20
Joe Claver
00:44 01 Jun 20
Brenetta Garris
16:56 29 May 20
All 3 workers was terrific they went above and beyond the call of duty. Very polite gentlemen their work was to my satisfaction. They did what I needed and more.I definitely will be using them in the near future, I will recommend them to everyone I know. Thank You RMS movers.
Vicki McAlister
19:15 26 May 20
William and Dontrell were highly professional. They came right in did their job in a most timely manner. They handled my furniture with care. I would definitely recommend them to everyone I know. I'm an Associate Executive Director for a Senior Living Community. I will definitely tell my Seniors about RMS Movers.
Kathy Celer
02:11 08 May 20
The movers were very fast and professional. The price was way better than another quote I got. I would definitely hire again.
Reginald Ingram
17:33 05 May 20
These guys are awesome!!! I've hired this company twice already, and I would definitely hire them again.
Hannah Adams
13:50 04 May 20
BILL TUMPANE
17:24 14 Apr 20
They were on time. Very professional and friendly
Ron Lewis
20:00 11 Apr 20
QUINCY R. COCHRAN
19:51 11 Apr 20
joqwan whitmore
16:14 10 Apr 20
Megan Myrie
16:08 10 Apr 20
Latifah Gandy
14:25 09 Apr 20
Adrianna Johnson
00:46 05 Apr 20
RMS movers service is extraordinary!! No disappointments.
Zaire Brown
21:19 04 Apr 20
Lauren Haley
04:44 04 Apr 20
ND Adams.
02:34 04 Apr 20
great communication
Az Construction
00:43 04 Apr 20
My move went without a hitch and time was a factor. The guys text me a half hour out and beat me to the property. I knew that they meant business upon meeting the guys. They already knew what they were there to move and asked if I was pleased. I am very pleased and told them so, then, took time to write this review of my experience.
Christina Iglesias
14:23 01 Feb 20
I moved from Chicago to Michigan and was unsure of what company to go with. Very glad I went with RMS. Isaiah and his coworker were extremely responsive and efficient. They got all of my items to the destination safely. Thank you!
sarita Winston
00:24 17 Dec 19
mac Rentals
05:37 12 Dec 19
This company far exceed my expectations. Haven't moved in over 10 years but they walked me through the process and the movers were friendly
Louise Kelly
06:59 28 Sep 19
We were very happy with Nicko,FLoyed and Andrew. They moved us in a timely manner without any complications. They were very knowledgeable! They made the transition very pleasant for us!
Jamie Lewis
14:11 09 Sep 19
I LOVED THE MOVERS !!! they were very courteous and professional.., arrived on time ... very efficient and everything asked of them they did... very fast with moving and putting everything in the correct place ...my quote was spot on $20 more but that’s ok 👍🏾
Erin Winters
20:00 04 Sep 19
Very professional. Moved me from the city to the suburbs in just 3 hours
Kelsey Daniels
19:28 02 Sep 19
I’ve been using RMS movers for the last 3 years (I know, I move a lot) and they are my absolute favorite. Such hard workers and always so accommodating. Great prices with great people. I will always use them when I move. Shout out to Will & Isaiah who moved us in today, they’re awesome.
Awilda Gonzalez Reyes
21:56 22 Aug 19
I can’t say anything bad about Isaiah or Will! Super professional and man oh man did they work hard! Plus they were quick and efficient. I really appreciate all their work. Definitely would call them again of I needed them to move. Special shoutout to Will! Thank ya! 😊😉
Julie Heigel
18:45 17 Aug 19
Floria Butler
18:28 30 Jul 19
This was the best experience with moving I have ever had. From the consult to the move time everything went smoothly! The three young men whom moved me were polite and did not goof off at all!!! Hopefully I won’t be moving anytime soon but I do know I’ll recommend RMS to anyone who is!
Jim Robins
23:19 01 Nov 19
LaMar Chrusfield
04:13 29 Sep 19
Employees were professional and overall did a decent job. They could use improvement on team work and working efficiently together. Sense of urgency was a little low, Took longer than necessary to complete move. Also office should aSk customers what the height limit is on there docks. Truck was too big for dock and workers had to walk items about 50 ft to truck. This cost me approximately 2 hrs worth of extra work. Truck was oversized for a 1 bedroom move. I did enjoy working with the guys, they had really good attitudes.
Erinne Brown
12:00 12 Apr 20
My movers were incredibly slow. I’ve moved my own stuff with friends in half the time. Every time they took my things down the freight elevator to the moving truck, it would be about a half hour before I would see them again. And at one point they disappeared for 45 minutes while I was unpacking. They claimed there was an issue with the freight elevator, but no one called me to help. It is hard to trust that they were not just running up the clock. I live in a small studio apartment, loading and unloading was very inefficient this time around. I would not recommend this company because I don’t believe their movers to be trustworthy or professional.
Lee Simpson
22:27 13 Aug 19
We essentially had two moves with them. A pickup one day and a drop off the next. Pickup was fine. The crew worked extremely hard so no issues there. All the problems happened the next day. Drop off was meant to be around 3pm, but by 4pm we had heard nothing so I messaged the manager. Here got back at 4:30pm saying they had on they job injuries and would be late. 7:30pm late. They finally arrived and quickly unloaded. Shame that during the earlier issues they didn't have have some of our furniture screws and so i our bed was unstable (had to sleep on it) and we had no dining table.Manager said he'd be back the next day with the missing screws. No luck. Finally had a dining room table and working bed Saturday night at 8pm! That is after we had to ask where they were.To add insult to injury we seem to be missing a step ladder and a couple of items were damaged slightly.To summarize the first day was fine and everything after that was poor, mainly caused by a serious lack of communication. If we had been updated at all times then I wouldn't be so annoyed.Therefore I cannot recommend them as movers
Jenise Ross
01:50 01 Jul 20
Wasn’t please with the service. I was promised to be moved starting at 1pm and didn’t get moved until 6:30pm . I was promised also if I didn’t use my full two hours I only pay for the hours used. And that was a lie. They charged me the full two hours of service even after they had me waiting all day. They call themselves giving me a third man to help move. And that didn’t help me at all because they still moved slow purposely. I might as well just had the two men. I will never choose them as my movers ever again. Worst experience ever.
Ta'Kiya Raymod
19:18 01 Mar 20
I had requested an appointment on 2/29/2020 between 8-10am. Around 9:45 I called for an eta , dispatch told me “imma be honest with you, we can either reschedule it for this evening with no guarantees or we can reschedule you for tomorrow morning—because we had damage to our vehicles. I asked was there an accident , I was told that the trucks just weren’t running: and because of that I should just reschedule it for the next day: I requested a refund because I was unable to do the next day and I did not want to settle for no guarantees for an appointment in the evening. Told I would get an email confirmation . Never received the email confirmation and they refuse to answer the phone I’ve been getting sent to voice mail and I have not been rude at all: even though I should have been due to I had to contact them, and they had no back up.
Wayne Ivy
17:46 04 Feb 20
I received an email from RMS and it looked so professional. I had to look them up to make sure it was the same movers. They provided the worst moving experience of my life. This sounds like an exaggeration, but it’s not. They couldn’t have broken more it’s if they did it on purpose. Also, don’t pay extra for the insurance, they just ignore you after the move. They sent 3 guys in an unmarked truck. They were late, got lost going to the move and also going to the storage facility. It took them 8 hours to load a 2 bedroom condo. The damage was extraordinary! They lost parts to the two beds and had to find new parts, which took an additional week to put the beds together. I took a picture of a wood and marble table they placed upside down on the pavement during the move to show their lack of care.BEWARE!
Andrew W
17:04 22 Dec 19
The drivers showed up an hour late and stoned. Then took an HOUR to drive 5 blocks.Then were asked to throw away two old rugs in the living room, only to throw away my one yak skin fur from Mongolia in my bedroom. Not like theyre two different things or anything, but they wreaked of weed the whole time so i guess i see how it happened.Then the owner or ANYONE who could help me disappeared for months.DO NOT USE THIS SERVICE
Nancie Oetter
00:08 11 Dec 19
I previously wrote a review 4 1/2 months ago, regarding our 8/1/19 move and the severe damages that occurred. We immediately filed the claims as they instructed and since then have not heard from anyone. We continuously call different phone numbers, leave messages. Email the one person who gave us the claims information, and never do we get a response. It’s as if RMS disappeared. We even tried to request a quote for a future move, trying to get someone to talk to,and they didn’t even call us back for that. Our next step is to contact Better Business Bureau. DO NOT USE THESE MOVERS!!!!!!
Olivia Moorer
22:10 03 Dec 19
The movers themselves were great, but they overcharged me by $150. They said they arrived at 3 pm, but they really didn’t arrive till 4:15. When they finished the move, they said they couldn’t change the arrive time in the system, and to call them tomorrow for a refund. They also charged me $50 for blankets, which they said they’d bring in the estimate anyway and never mentioned an additional cost! They said my estimate was $350, but I ended up paying $650! That’s a terrible estimate. The movers couldn’t find my new apartment so we went an hour over; fine I get not being able to find it or having a hard time parking the truck, so I’m happy to pay the extra $99 for an extra hour; but not two and a half extra hours plus the $50 for something they promised as part of their service. I’ve called 3 times and left messages each time reminding them that they overcharged me, and the contract signing before they started working proves it. They’ve dodged my calls each time. Again, the workers were great, but their management is terrible.
MZCHYNAH
07:27 09 Nov 19
MY EXPERIENCE WITH THIS MOVING COMPANY WAS HORRIBLE!!!! MY STUFF WAS DAMAGED AND I WAS DISRESPECTED BY THE MOVERS!!!! IF YOU CARE ABOUT YOUR ITEMS DONT GET THEM!!! THEY ARE VERY RUDE AND UNPROFESSIONAL!!! ISIAH THE SO CALLED MANAGER WILL GIVE YOU THE RUN AROUND!!! MY FURNITURE WAS DAMAGED I CALLED THE “BETTER BUSINESS BUREAU I HAVE A COMPLAINT AGAINST THEM IN PROGRESS!!!! PLEASE GO WITH ANOTHER MOVING COMPANY !!!! YOUR FURNITURE WILL BE DAMAGED AND YOU WILL BE DISRESPECTED BY THE MOVERS, AND THE MANAGER WIL NOT DO NOTHING TO RESOLVE IT!!!... I WILL NEVER EVER GO WITH A BLACK BUSINESS EVER AGAIN !!!!!
Andrej Friedman
15:18 22 Oct 19
BEWARE!!!! This company is terrible and they send unprofessional rude and racist individuals to move your furniture. I am writing this review a little late as I had initially said I would leave it in the past but I feel it is not fair to others to not share my story and not warn others because I don't want them to suffer like I did. This is a long overdue review. First of all there were three young men that came out to do the move I believe. This was around Feb/March of 2015. One of our items went missing, it was a large and very good floor fan that we had for a long time along with other items that went missing as well. They chipped my wooden coffee table by not caring and watching what they were doing. They also chipped my mom's entertainment stand that was wooden as well. It was raining out there that day and they left out my box full of books out on the street in the rain! It got soaked and when they lifted it all my books fell through the bottom and started to get wet as well! When I asked them why they are leaving my box out there like that and told them if they hadn't noticed it was raining and that the box would get wet they said in a rude and annoyed and unfriendly voice, "hold on man we'll get to that in a minute." After waiting too long the box was wet and thats when they started to carry it in but by that time it was too wet and the books had fell through and were out in the rain getting wet! They had to carry them a few at a time while they got wet. AWFUL! But worst of all when I complained they were being careless and chipping the wood from our items by hitting it against walls and the crazy thing they did to my books one of the guys told the other one, "I hate these mother***kers man. Referring to us because we were complaining and I'm sure probably because were were white. I'm sure they said other bad stuff too but I chose to ignore because I didn't want to hear more horrible stuff. Also I hadn't noticed some things missing until days later including the awesome fan we had. This is an awful moving company. They hire careless, unprofessional, very young, ignorant and hateful individuals that will damage your items and steal them and then say horrible hateful things if you even dare to complain! Of course like all the other bad reviews on here they will respond by denying it and not holding themselves accountable or responsible and will blame the customer instead so they wont have to pay anything. I warn you to walk away! Use New City Moving or something they are awesome!
JoSco87
18:18 23 Sep 19
They did not do what I asked! I feel like I have been ripped off!
leticia warren
05:43 13 Sep 19
Movers were unprofessional. Office tried to slam a bill not agreed upfront
Pham Ngoc Hoang MInh
21:30 27 Aug 19
WARNING of losing your money with this company. I wrote my bad experience here to share with you, if you ever read my comment, please dont choose this company.I called them to book a moving for my apartment, after we agreed those fee, I asked the lady ,any additional fee that I should know? She said No additional fee, that's all. I don't have a lot of stuffs in my apartment since It's partly moved out, which I believed took 1.5 to 2 hours for them to finish. But they worked slowly and took them 2 hours 35 minutes and they charged me for 2h 45 minutes ($32 more). I paid and gave them some tips. After they left, I found that some money we left at the counter is gone since they took it when we did not pay attention. Then I checked my receipt for the moving (I wonder why it costs a lot more than I expected), They charged me $30 more for insurance, $45 more for Other charges, which they didn't tell me at the beginning.I called them to ask why it like that, they explained because we need to buy bubble wrapping, tap,... for your furniture. I said "you told me it is free at the beginning and no extra costs", then they let me wait on hold for their manager, but nobody answer the phone. I tried to call them more than 10 times the next day, still nobody answer my phone. So bad job, and worst about customer service.I am writing here to let people know that your company works like cheating your customers. Getting money but no care about quality. I wonder how can your company survive for long if you cheat your customer like this.
Jennifer Oetter
20:56 06 Aug 19
Awful experience!!! Movers were late, so we called because no one was calling us. Apparently drivers had tires blow out on highway, so now needed to find their replacement. First said in 2 hours. We had to do all the calling to get updates. 4 1/2 hours later they arrive. We needed to be out because of others moving in within 2 hours and we only had an hour to get into new place, which were being very strict about not going over our time limit. So all was extremely stressful. We started moving things ourselves. Movers who came were so rushed, they didn’t wrap furniture. Two large furniture items were badly damaged, one that can’t even be repaired. Now we have to deal with claims & see if they even take care of any of this. The owner did apologize and was cooperative and we didn’t pay full price, but did pay price they quoted, which was still too much. Still waiting to get info on where to file claims. Don’t you think company would inspect trucks thoroughly before putting on road?? For their own drivers safety & to avoid things like this. Worst experience ever!!!!!
